Since we want your promotional product to be what you want it to be, we would like you to call with your order. We have been producing promotional products for over 8 years and have found taking orders by phone helps us better understand what you want imprinted and how you want it imprinted. It is important to us that we make happy customers and have found this is the best way to make them happy. Email orders are fine, too, as long as you include the quantity, product color, imprint color, billing and shipping address, phone and fax number. Attaching your artwork to the email is great. If we have any questions, we will email or call you.
Standard Ink Colors:
Production Time: Approximately 7 days plus shipping. Orders requiring excessive art preparation, PMS matching or multi-color imprints require additional time. Call for details and advise on in-hands dates for deadline orders.
Over Run: Orders are subject to an over/under run of 5%. For exact quantity orders there will be a $20 charge.
24 Hour Rush: Available on most products. Maximum quantify is 1,000 pieces with a one color imprint only. Camera ready art is required.
Three Day Rush: Available for all products with 1 or 2 color imprints. Camera ready art required.
Art: We will work with you to get your imprint looking the way you want and in a printable format. A maximum of $25 set-up may be required.
Proofs: We will fax or email you a proof of your imprint for approval before production.
Product Proofs: A proof $20 per imprint color. Plus screen charge and freight. Screen charges will be credited on receipt of production order.
Multi-Colored Imprints: Minimum quantities are required on Multi-colored imprint orders. For 2 color, use minimum. For 3 color, use twice the stated minimum. For 4 color, use four times the stated minimum. If smaller quantities are required, add $30.00 per color for setup cost.
PMS Colors: Most PMS colors are available at no extra charge. Indicate "As close as possible without charge." PMS colors are not guaranteed to be an exact match. PMS matches are available at $35.00 per color on most products. PMS matches are not available on Hot Stamped Items.
Packaging: Plastic products have a tendency to scuff during shipping and handling, this is especially noticeable in dark colored products. Individual poly bagging is recommended. If not requested, factory cannot be held responsible for scuff marks.
Unimprinted products: Less 20% (minimum billing $50.00)
Printing: Dark color products will alter the appearance of most imprint colors. PMS Matches are not guaranteed.
Hot Stamping: Hot stamping imprints are not guaranteed to be as permanent as silk-screened imprints.
Guarantee: All products are guaranteed against defects in material and printing. Claims must be made in writing within 15 days.
Product Colors and Availability: Color of actual products may vary from photos. Colors of actual products may vary slightly from order to order.
Prices: All prices shown are per unit and include one color imprint. Prices are subject to change with 30 days notice. Orders are subject to 5% over/under run and will be billed accordingly. For exact quantities add $5.00.
Credit Card Payments: Visa and MasterCard is accepted. Please provide the card holder name, address, card number and expiration date.
Shipping and Handling: are in addition to the price of the product and unless specified, all shipments via UPS, RPS or Fed-Ex. A small handling charge is added to each box to cover insurance, tracking and proper packaging. Air Shipments require written authorization. All air packages are rated by carton size or weight - which ever is greater Parcel Post shipments subject to $5.00 pick-up charge. COD shipping add $10.00 per order. Drop ship is $5.00 per destination, for split/or multi-destination orders.
Call toll free 1-888-242-4638 or email email@example.com to order your product.